Privacy Policy

1. Who We Are

VM Horizon LTD provides property maintenance, decorating, plumbing, electrical, kitchen improvement, and related home improvement services.

For privacy-related questions, you can contact us using the details shown on this page.

2. What Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Your name
• Your email address
• Your phone number
• Your property or billing address
• Details you include in contact forms, quote requests, or service enquiries
• Basic website usage information such as IP address, browser type, and cookie preferences

3. How We Use Personal Data

We may use your personal data to:

• Respond to your enquiries and provide quotations
• Arrange, deliver, and manage requested services
• Communicate with you about appointments, follow-up work, or customer support
• Maintain website security and basic site functionality
• Meet legal, tax, accounting, or insurance obligations

4. Legal Bases Under EU Data Protection Rules

Where EU data protection law applies, we generally rely on one or more of the following legal bases:

• Your consent, where you have clearly agreed to a specific use of your data
• The performance of a contract, or steps requested before entering into a contract
• Compliance with a legal obligation
• Our legitimate interests, such as running and protecting our business, provided those interests do not override your rights

5. Cookies and Website Data

Our website may use cookies or similar technologies to remember preferences, improve site performance, and help basic website features work correctly. Where required, we aim to request consent before using non-essential cookies.

6. Sharing Personal Data

We do not sell personal data. We may share limited data only where necessary, for example with:

• IT, hosting, or website service providers
• Professional advisers such as accountants, insurers, or legal advisers
• Authorities or regulators where disclosure is legally required

7. International Transfers

If personal data is processed outside the European Economic Area, we expect appropriate safeguards to be used where required by law, such as contractual protections or other lawful transfer mechanisms.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, keep business records, and comply with legal obligations.

9. Your Rights Under GDPR

If EU data protection law applies to your information, you may have the right to:

• Be informed about how your personal data is used
• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing, including some direct marketing uses
• Request portability of personal data where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority in the EU or EEA

10. Data Security

We take reasonable technical and organisational steps to help protect personal data against unauthorised access, loss, misuse, or disclosure. No internet-based system can be guaranteed to be completely secure, but we aim to apply sensible safeguards appropriate to our website and business operations.

11. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal obligations. The latest version published on this page should be treated as the current version.